Hanshal Holidays Travels Private Limited Last Updated: May 2026

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Our Commitment to Your Privacy

At Hanshal Holidays Travels Private Limited, one of the most trusted travel agencies in Kolkata, your privacy is not just a legal obligation for us. It is a responsibility we take seriously and personally.

When you share your personal details with us, whether to enquire about a Europe tour, book a Kashmir package, or plan your dream honeymoon, you are placing your trust in us. This Privacy Policy explains clearly and honestly what information we collect, how we use it, how we protect it, and what rights you have over it.

Please read this policy carefully. By using our website hanshalholidays.in or contacting us through any channel, you agree to the terms described here.

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1. Who We Are

Company Name: Hanshal Holidays Travels Private Limited

Type: ISO Certified Travel Agency and Tour Operator

Registered Address:
Central Plaza, 41 Bepin Behari Ganguly Street,
Bowbazar, Kolkata, West Bengal, 700012

Contact:
📞 +91 91630 55552 | +91 90625 32555
📧 info@hanshalholidays.in
🌐 hanshalholidays.in

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2. Information We Collect

When you interact with us, through our website, WhatsApp, phone, email, or in person, we may collect the following information:

2.1 Personal Information

• Full name
• Mobile number and WhatsApp number
• Email address
• Home city and state
• Date of birth, for visa and booking purposes
• Passport details, when required for international tours
• Emergency contact details

2.2 Travel Preferences

• Preferred destinations
• Travel dates and duration
• Number of travellers, adults, children, senior citizens
• Budget range
• Special requirements, dietary needs, medical conditions, accessibility needs

2.3 Payment Information

• We collect billing name and address for invoice purposes
• We do not store your credit card, debit card, or UPI details directly
• All payment transactions are processed through secure third-party payment gateways

2.4 Website Usage Information

• IP address
• Browser type and version
• Pages visited on our website
• Time spent on each page
• Referring website or search query
• Device type: mobile, desktop, tablet

2.5 Communication Records

• WhatsApp messages and call records for service improvement
• Email correspondence
• Enquiry form submissions

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3. How We Collect Your Information

We collect your information through:

• Enquiry forms on our website
• WhatsApp conversations when you message us
• Phone calls when you contact our team
• Email correspondence
• In-person visits to our Kolkata office
• Cookies and analytics tools on our website
• Social media interactions on Facebook, Instagram, and LinkedIn
• Referrals from past travellers

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4. How We Use Your Information

We use your personal information strictly for the following purposes:

4.1 To Provide Travel Services

• Processing your tour booking and itinerary
• Arranging flights, hotels, visas, and transfers
• Sending booking confirmations and travel documents
• Providing pre-departure information and support

4.2 To Communicate With You

• Responding to your enquiries and questions
• Sending quotations and package details
• Providing updates on your booking status
• Sharing important travel advisories

4.3 To Improve Our Services

• Analysing website usage to improve user experience
• Understanding which destinations and packages interest you most
• Collecting feedback after your tour

4.4 To Send Relevant Information

• Sharing new tour packages and special offers
• Sending seasonal travel promotions
• Sharing travel tips and destination guides through our blog

Note: You can unsubscribe from promotional communications at any time by replying STOP to any WhatsApp message or emailing us at info@hanshalholidays.in

4.5 Legal and Compliance Purposes

• Maintaining records as required by Indian law
• Complying with visa and immigration requirements
• Meeting our obligations under the Companies Act and other applicable regulations

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5. How We Share Your Information

We value your trust completely. Here is our clear commitment:

✅ We never sell your personal information to any third party for commercial purposes

✅ We never share your data with unauthorised parties

We share your information only in these specific situations:

5.1 Service Partners

We share necessary details with trusted partners who help us deliver your tour:

• Airlines — for flight bookings
• Hotels and resorts — for accommodation
• Local transport providers — for transfers
• Visa processing agencies — for visa applications
• Travel insurance companies — for coverage

All our partners are bound by strict confidentiality agreements.

5.2 Payment Processors

When you make a payment, the necessary transaction details are shared with our secure payment gateway partners. These partners comply with PCI DSS security standards.

5.3 Legal Requirements

We may disclose your information if required by:

• Indian courts or law enforcement agencies
• Government authorities for visa and immigration processing
• Any legal obligation under applicable Indian law

5.4 Business Transfers

In the unlikely event of a merger or acquisition involving Hanshal Holidays Travels Private Limited, your data may be transferred to the new entity — which will be bound by this same privacy policy.

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6. Cookies Policy

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7. Data Security

Protecting your personal information is our serious responsibility. We implement the following security measures:

• SSL Encryption — Our website uses HTTPS encryption for all data transmission
• Secure servers — Your data is stored on secure, protected servers
• Access controls — Only authorised team members can access your personal data
• Regular security audits — We regularly review our security practices
• Secure payment processing — All payments go through PCI DSS-compliant gateways

While we take every precaution to protect your data, no internet transmission is 100% secure. We encourage you to keep your account credentials confidential.

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8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our travel services to you
• Maintain records required by Indian law
• Resolve any disputes or complaints
• Comply with our legal obligations

General retention periods:

After the retention period, your data is securely deleted or anonymised.

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9. Your Rights

As a user of our website and services, you have the following rights over your personal data:

9.1 Right to Access

You can request a copy of all personal information we hold about you at any time.

9.2 Right to Correction

If any of your personal information is incorrect or outdated, you can request that we correct it.

9.3 Right to Deletion

You can request deletion of your personal data, subject to our legal retention obligations.

9.4 Right to Withdraw Consent

You can withdraw your consent for marketing communications at any time without affecting our ability to serve you.

9.5 Right to Complaint

If you believe your privacy rights have been violated, you can contact us directly or approach the relevant Indian data protection authority.

To exercise any of these rights, contact us at:
📧 info@hanshalholidays.in
📞 +91 91630 55552

We will respond to all requests within 30 working days.

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10. Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18 without explicit parental consent.

If you believe your child has provided us with personal information without your consent, please contact us immediately at info@hanshalholidays.in, and we will delete it promptly.

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11. Third Party Websites

Our website may contain links to third-party websites, including:

• Airline websites
• Hotel booking platforms
• Visa application portals
• Social media platforms

We are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies before providing any personal information.

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12. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous data about:

• Number of visitors
• Pages visited
• Time spent on site
• Geographic location, city level only

This data is completely anonymous and cannot be used to identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

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13. WhatsApp Communications

When you message us on WhatsApp:

• Your messages are stored for customer service purposes
• We use WhatsApp Business for professional communications
• WhatsApp’s own privacy policy also applies to these communications
• You can stop WhatsApp communications by messaging STOP at any time

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14. Social Media

When you interact with us on Facebook, Instagram, or LinkedIn:

• The respective platform’s privacy policy applies
• We may use your public profile information to respond to your queries
• We do not store your social media passwords or private account information

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• New legal requirements
• Improvements in our data protection measures

When we make significant changes, we will:

• Update the “Last Updated” date at the top of this page
• Post a notice on our website homepage
• Notify registered users by email where appropriate

We encourage you to review this policy periodically.

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16. Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

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17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Hanshal Holidays Travels Private Limited

📍 Central Plaza, 41 Bepin Behari Ganguly Street,
Bowbazar, Kolkata, West Bengal — 700012

📞 +91 91630 55552
📞 +91 90625 32555
📧 info@hanshalholidays.in
🌐 hanshalholidays.in

⏰ Monday to Saturday — 10:00 AM to 7:00 PM

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We are committed to protecting your privacy and building a relationship of trust with every traveller who chooses Hanshal Holidays Travels Private Limited as their travel partner.

Thank you for trusting us with your travel dreams. ✈️🌍